Check & returns

Checking the device

Inspection of sex machine and its nozzles before shipping

  • The sex machine and the selected tips are checked before being sent to the customer:
    • A visual inspection of the device and nozzles is carried out;
    • The device is being checked
    • This is done to weed out defects before delivery
    • This helps to increase customer satisfaction with the purchase process.

After successful delivery and before the first use of the device - the customer must check it!

  • Open the original packaging carefully - so that it:
    • not be damaged (deformed or torn);
    • complete (no missing or lost order documents, enclosed instructions, tips or controls).
  • Carefully remove the device from the shipping packaging (cardboard box);
  • Pick up the order documents and make sure that the ordered sex machine and the selected tips have been delivered.

If the device or tips have a protective covering, you must first test the idling capability of the device and tips without removing the protective covering!

  • Place the appliance on a smooth surface (dining table, stable coffee table or floor);
  • Secure the appliance with the rubber suction cups located on the base of the appliance so that the body of the appliance does not move during operation;
  • Try the device without the tips;
  • Test the device with the tips (changing them one by one) until they are all tested.
  • When the device check is complete:
    • If the device works without any problems, you can remove the protective packaging and enjoy!
    • If the appliance is defective or does not work, please contact the delivery department to resolve the situation.

Right of cancellation

Customers have the right to withdraw from the purchased goods within 14 (fourteen) days from the date of receipt of the goods.

It is important to know that:

  • when returned to the trader, the product must be unused, in its original and undamaged packaging, without torn or damaged markings;
  • the buyer is responsible for keeping the goods in their original condition, i.e. free from perfume, tobacco or other odours, as well as cosmetics and other stains;
  • the right of withdrawal does not apply if: the consumer has opened the packaging of a product that cannot be returned for health and hygiene reasons.

If you have met the above conditions, then:

  • You can contact us by email and inform us of your decision.